30 day return policy on blank materials. If there is a defective product we will replace at no cost to the client/customer. This excludes custom die cut items, special orders and customized materials, custom wax seals, and stationery.
The Prettiest Pixel does not offer returns or exchanges on customized products.
All suites are heavily packaged, shrink wrapped and secure. At the end of every custom order, the client is sent a Shipping Consent form which allows for options of insurance, signature and expedited shipping service through UPS. Smaller orders may go USPS Priority Mail.